Mobile & Text Banking
Tap, click, go!
With a couple clicks, you can deposit checks from anywhere.
On the go and in the know about your finances
Your phone never leaves your side and now your money won't either. Get access anytime to do anything you need.
Mobile Banking
Connecting with friends. Shopping. Watching shows. Add money management to your smartphone's capabilities. Once you're signed up for online banking, you can download our app and start banking on your time. Check out our simple guide if you need help.
- View account balances quickly, seeing all balances and transactions at a glance
- Securely transfer money between accounts
- Pay and keep track of bills - even cancel scheduled payments
- Send, receive or request money
- Use mobile deposit to deposit checks using your smartphone camera
- Find the nearest CommonWealth One branch or ATM
- Get enhanced security using Face ID & Touch ID biometric data to log in without a password
Text Banking
If you're not online or near a branch, quick texts can provide the information you need about your CommonWealth One accounts. Register within online banking and then text 59289 while using these prompts:
- HELP = Help on keywords and contact information
- BAL = Access current account balances
- HIST + Account Nickname (HIST C1) = Access account transaction history
- ATM + ZIP CODE = Find nearby ATMs
- BRANCH + ZIP CODE = Find nearby branches
- STOP = Cancel Text Banking
Delete Your Digital Banking Data
If you're uncomfortable about digital banking, you can reach our Member Contact Center and we'll help you delete your data and address your concerns. We prioritize your privacy and respect your preferences.
Take care of financial tasks on your schedule and get access to your cash when you need it.
What's Your Journey?
This credit union has been a big part of my family as we've faced different life transitions, like purchasing cars and managing our finances. I appreciate the engaging programs for my children. The auto loan product has been especially helpful for me, providing a simplified car shopping experience.
Member Since 2009
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A service that enables you to access your account information, conduct transfers, and pay and manage your bill payments from any mobile device that has web browsing capabilities and an active data plan. Mobile banking includes iPhone, iPad and Android Apps, Mobile Web Browser and text banking.
Mobile banking from CommonWealth One Federal Credit Union is FREE, but you must have a data plan through your wireless provider to use mobile banking. You should check with your wireless provider if you aren’t sure whether additional fees might apply.
Mobile banking is available to all members who own mobile devices with web browsing capabilities and are subscribed to a data plan through their wireless carrier.
Mobile banking works on most mobile devices with the following manufacturer/carrier installed operating systems:
- Apple – operating system v3 and above
- Android – operating system v2.1 and above
- Blackberry – operating system version 4.2 and above
Open the link sent to your phone via SMS text message on a mobile device with Web browsing capabilities and an active data plan. Next, verify your Security Image and enter your Password. If you are accessing mobile web banking from your mobile device for the first time, you will be prompted to answer one of the security questions you established when you signed up for mobile web banking in online banking.
- Access Your Accounts – the mobile web banking experience is virtually the same as online banking, although on a smaller screen.
- Pay Bills – you must first register and set-up your payees on a PC before utilizing Bill Pay through mobile web banking.
- Make Transfers – you must have more than one account in online banking for this functionality to be available in mobile web banking.
When you select an account link and click the Transactions button, you will see the 10 most recent transactions. There will also be a link to view more transactions. You will be able to view all the transactions for the past 30 days.
While logged into mobile banking you will not be able to change the displayed accounts. To edit your settings, you will need to log into online banking from a PC where you will be able to add/delete your accounts.
Once you select an account, you will see the Transactions button. When you click the Transactions button you will be able to see the transaction details.
On the Transfer tab you can do an immediate transfer between your accounts. To schedule future or recurring transfers you will need to log into online banking from a PC where you will be able to schedule future transfers.
No. You will need to log into online banking to see future transfers you have scheduled.
No. You will need to log into online banking where you will be able to remove a scheduled transfer.
The Bill Pay tab is only enabled for users who have signed up for Bill Pay in online banking from a personal computer.
For help with Mobile Deposit, call our call center (703) 823-5211 or (800) 424-3334, or email us at [email protected].
Select the Pay Bill button and follow the onscreen prompts to pay your bill.
Yes, just select the Pending Payments link on the Pay Bill screen to see up to 10 pending payments.
Yes. On the Pending Payments page scroll to the payment you want to remove and select the Cancel link. Then confirm that you want to delete the payment.
When you're ready to log out, just select the Menu button at the top of the screen, then select Log Out.
Press your phone’s Menu button then the logout option will display.
Yes.
Yes. If you recognize your Passphrase and Picture, you can enter your password to securely access your account information using mobile banking. The password you enter to log in to mobile banking is the same as the password you use to log in to online banking.
No. For mobile banking to work, you must have a mobile device with browsing capabilities and an active data plan through a wireless carrier.
After registering your new mobile device and phone number via online banking, you will receive a text message that will have a link to our mobile banking site. You will not be able to access mobile banking using the link sent to your old mobile device. You can access mobile banking from any of your mobile devices, as long as the mobile device has been registered in online banking, has web browsing capabilities, and an active data plan through a wireless carrier.
Yes. To protect your privacy, you are required to authenticate yourself, using the same information from online banking, on each individual mobile device. And all communication between your mobile device, wireless provider, and the mobile banking server are encrypted. In addition, your passwords, passphrase, answers to challenge questions, and account information are never stored by the mobile device.
For help regarding mobile banking products, online banking users should send us a secure message through the Alert and Message Center. You can also contact CommonWealth One Member Service by phone at (703) 823-5211, (800) 424-3334, or email, [email protected]. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.
Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and displays a Session Expired message.
If you change your User ID in online banking on your personal computer you will get the message: "System Error. Please Try Again" when you try to log in to online banking using the iPhone App. You will need to delete the app and re-download it to use the updated User ID on your iPhone.
CommonWealth One Federal Credit Union is a full-service financial institution with branches in Northern Virginia, Maryland and Washington D.C.