Contact Us
We're here to help! Connect with us the way you want.
By phone, by mail, online or in person
Choose the channel you want to use to reach us, and we'll be there for you.
Get answers to account questions
Report your Visa® credit and debit cards lost/stolen
Live Chat
Monday - Friday: 8:00 am - 6:00 pm
Saturday: 9:00 am - 12:30 pm
Phone
Monday - Friday: 8:30 am - 5:30 pm
Saturday: 9:00 am - 12:30 pm
Fax: (703) 823-9065
Phone Numbers: (703) 823-5211 OR (800) 424-3334
Spanish and hearing impaired services available.
Appointments
Skip the line and set up an appointment with us
in advance.
PhoneONE 24-Hour Banking
Phone Numbers: (703) 823-5211, Option 1
OR (800) 424-3334, Option 1
Secure Email Messaging
Send a secure email message within online banking by clicking "Message & Alerts" in the top right corner.
Additional services and information:
Use this address for deposits and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®):
CommonWealth One Federal Credit Union
P.O. Box 9997,
Alexandria, VA 22304
CommonWealth One Federal Credit Union
4875 Eisenhower Avenue, Suite 100
Alexandria, VA 22304
(866) 333-9337 (Activation)
(800) 472-3272 (Lost/Stolen)
(800) 654-7728
(800) 449-7728 (Lost/Stolen)
CommonWealth One Federal Credit Union
P.O. Box 71050
Charlotte, NC 28272-1050
Reorder your checks through Harland Clarke. You can also reach Harland Clarke at (800) 500-2441.
Let us know your plans ahead of time so we can make sure your CommonWealth One debit or credit card continues to work as you expect. If you don't, some of your transactions might get flagged as potential fraud as part of our regular monitoring services.
CommonWealth One Federal Credit Union is a full-service financial institution with branches in Northern Virginia, Maryland and Washington D.C.